FREQUENTLY ASKED QUESTIONS

Where do your products come from?

All our products are made in Canada. 


Local production is in our DNA. Read more.

Can I change my order?

Contact us as soon as possible to let us know about the desired change. 


Please contact us at [email protected] with the subject line: Urgent order.

How do I track my order?

You will receive an email when your order is sent.

Can we try the equipment?

You are welcome to visit our production workshop in Quebec City. Please contact us at [email protected]. Our team will make an appointment with you. We're working on other stores soon: Montreal, Toronto, Calgary and Vancouver.

If you are unsure about the size of your item, please write to: [email protected] with subject in your email: Dimension. Our team will contact you. 

We also have a 30-day return policy.

What is the shipping and delivery time?

Orders are filled within one week except for stock and custom products. We invite you to look at the description of custom products. This time frame does not include weekends or holidays. Please remember that delivery of your order is the responsibility of the carrier (USPS, Fedex, DHL). 


When a parcel leaves our workshop, you must contact the carrier selected when you validate your order to resolve delivery problems. You must have your tracking number handy when you contact the carrier. 


Mount Trail will be happy to answer any questions you may have: [email protected]

How does "tailor-made" work?

Mount Trail offers a tailor-made service for your equipment. Visit our tailor-made.


We do not charge any additional fees. We only adopt the price in relation to the material used. Production time is about 1-2 weeks. Please contact our team. 

Is your ultralight equipment robust?

Does the feather in your sleeping bags have ethical standards?

Yes, all our sleeping bags are certified to the Responsible Down Standard (RDS ).

Payment security?

Our payment system and website are 100% secure.

Equipment maintenance conditions?

Terms and conditions of use of gift cards ?